Round 1: Technical Screening1. What experience do you have in customer service?2. Can you describe the customer service principles you follow?3. Can you tell us about a time when you went above and beyond for a customer?4. How do you approach a difficult customer situation?5. In your opinion, what are the most important qualities of a successful customer service representative?6. How do you ensure customer satisfaction?7. How do you handle stressful situations when they arise with customers? 8. Can you tell us about a time you've worked well in a team?9. How do you stay updated on the latest developments in the financial industry?10. Have you used any financial software before? Can you explain your experience with it?Round 2: Behavioral InterviewSTAR format responses1. Can you describe a time when you had to handle a challenging customer situation?Situation: A customer contacted me with a complaint about a recent loan disbursement.Task: I had to identify the issue and determine the best solution to ensure the customer was satisfied. Action: I investigated the complaint and escalated the issue to my manager. I also kept the customer updated throughout the process and followed up with them after the issue was resolved. Result: The customer was satisfied with the resolution and even left a positive review about my handling of the situation. 2. Can you tell us about a time when you provided exceptional customer service?Situation: A customer contacted me with a complicated loan application. Task: I had to assist the customer with the application, while ensuring it was compliant with company policies. Action: I worked with the customer to compile all necessary documents and ensured the application was completed correctly. I provided regular updates to the customer throughout the process. Result: The customer was happy with my help and ended up receiving the loan. They even referred a friend to me for assistance with their loan application. 3. Can you describe a time when you had to work collaboratively with a team to complete a project or task?Situation: I was part of a team tasked with improving our loan processing system. Task: We had to identify areas for improvement and make recommendations to management. Action: I worked collabortively with my team members to collect data and analyze the current system. We identified several areas for improvement, created a plan, and presented our recommendation to management. Result: Our recommendation was approved and implemented. We were able to streamline the loan processing system and improve turnaround times. 4. Can you tell us about a time when you used data analysis to make a decision?Situation: I was tasked with identifying potential customers for a new loan product. Task: I had to analyze data to identify key demographics and personas for targeted marketing efforts. Action: I analyzed customer data to identify common trends, demographics, and preferences. I used this data to create targeted marketing campaigns and identified potential new customers. Result: Our targeted marketing campaigns resulted in an increase in loan applications, and the new loan product was successful. 5. Can you describe a time when you had to handle a high-pressure situation?Situation: A customer was in urgent need of a loan. Task: I had to ensure the loan was approved and processed as quickly as possible. Action: I expedited the loan application process and worked with the customer to ensure all necessary documents were submitted quickly. I kept the customer informed during the process. Result: The loan was approved and disbursed in record time, and the customer was grateful for my help. Round 3: Coding Interview1. Can you explain time complexity and space complexity? 2. Can you explain binary search and its time complexity? 3. Can you write a program to print all prime numbers from 1 to n? 4. Can you write a program to find the largest and smallest numbers in an array? 5. Can you explain the difference between a linked list and an array? 6. Can you write a program to reverse a linked list? 7. Can you explain the difference between a stack and a queue? 8. Can you write a program to implement a stack? 9. Can you explain recursion and give an example? 10. Can you write a program to find the factorial of a number using recursion? Round 4: Design InterviewHigh-level design details1. Can you describe how you would design a loan processing system for a bank? 2. Can you describe the design of an online banking portal for a bank? 3. Can you explain the process of developing a loan management system? 4. Can you explain how you would ensure security in a financial system? 5. Can you describe the process of integrating a new system with an existing one?Low-level design details6. Can you explain the class diagram for a personal loan processing system? 7. Can you describe the database design for a loan management system? 8. Can you explain how a loan application would be processed in a loan management system? 9. Can you explain how a loan disbursement is processed by a financial system? 10. Can you describe the user interface design for an online banking portal?