Sure, here's a potential interview question for an Application Support Engineer role at Accenture:
Tell me about a time when you had to troubleshoot a complex issue with an application. How did you approach the problem and what steps did you take to resolve the issue?
Interview Question:
Tell me about a time when you had to troubleshoot a complex issue with an application. How did you approach the problem and what steps did you take to resolve the issue? for Application support engineer role at Accenture.
Answer:
As an Application Support Engineer, I have experienced encountering complex issues that require an in-depth understanding of the software and its environment. One such instance was when our client's banking application suddenly crashed, and the issue was affecting thousands of customers.
First, I began by gathering all the necessary information, including the application logs, server logs, and system usage metrics. Analyzing these logs and metrics provided me with a detailed understanding of the crash and its cause.
Next, I conducted a root cause analysis to determine what was causing the application to crash. I found that the issue was due to a server overload. There were too many requests coming in at once, which exhausted the server's resources.
To resolve the issue, I took a multi-faceted approach. Firstly, I began by optimizing the server's performance by configuring it to handle more requests at once. Secondly, I identified and eliminated any redundancy or inefficiencies in the codebase that could be contributing to the crash. Finally, I worked with the developers to implement a more efficient load-balancing mechanism.
As a result of these steps, the application was back online within a few hours, and the client did not experience any further issues.
Citations:
1. Accenture's Application Development Services