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Question:
Can you describe a time when you led a cross-functional team to resolve a critical issue in an Oracle EBS or Oracle Apps Cloud Fusion implementation, and how you ensured successful collaboration among diverse team members?
Answer:
During my tenure at XYZ Corporation, I led a cross-functional team to address a significant issue during our Oracle Apps Cloud Fusion implementation. The project faced a critical roadblock when integration issues between the finance and supply chain modules threatened to derail the go-live date.
To address this, I orchestrated an immediate team meeting comprising members from IT, finance, supply chain, and external Oracle consultants. My first step was to ensure that everyone understood the implications of the problem and the importance of prompt resolution. I facilitated an initial brainstorming session where each team member shared their insights and perspectives. This collaborative approach helped us to swiftly identify potential root causes.
Next, I implemented a structured problem-solving method. We used a RACI matrix to clearly define roles and responsibilities, ensuring that every team member knew their specific tasks. A daily stand-up meeting was instituted to provide updates on progress, address any blockers, and reassess priorities as needed.
I emphasized open communication and transparency throughout the process. To foster a collaborative environment, I encouraged the use of various communication tools such as Slack for instant messaging, JIRA for task tracking, and Confluence for documentation. Regular updates were shared with all stakeholders to maintain alignment and manage expectations.
Through consistent monitoring and a collaborative effort, we identified the issue's root cause, which was related to data mapping discrepancies. The IT team, working closely with Oracle consultants, developed and tested a fix within a week. Following rigorous testing and validation from the finance and supply chain teams, the integration was successfully implemented without further complications.
This experience reinforced the importance of cross-functional collaboration, clear communication, and structured problem-solving frameworks in managing complex Oracle Apps implementations.
If there are any Oracle EBS or Oracle Apps Cloud Fusion opportunities available at PwC, I would be very interested in discussing them further. Please feel free to reach out to me.
Relevant Citations:
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