As a Product Support Engineer at SaaS Labs, database connectivity issues are common and can severely impact the user experience. Here are the steps you can take to resolve the issue.
The first step is to check if the database is up and running. You may use the following tools to check the connectivity:
The next step is to ensure that the database credentials are correct. Sometimes, the issue is as simple as an incorrect username or password. You need to check the following items:
If the issue persists after verifying the above steps, you need to delve deeper into the application error logs. Application logs can give you insights into what went wrong and help you identify the root cause. Review the following logs:
If all the above steps fail, you need to review the application code to identify the issue. You can use the following debugging tools to identify and fix the issue:
After identifying the issue, try to fix it and test the application again.