Currently working as an Analyst at HCL Technologies, I have consistently demonstrated my dedication to excellence. I have successfully participated in meetings to address issues, conducted quality assurance, and developed strategies to improve workflows and processes.  
Relevant Achievements Based on Job Description
Successfully implemented strategies to increase ticket resolution efficiency, resulting in winning the Top Performer Award.
Managed a high volume of solving high-priority incidents, software distribution tasks, ensuring timely and efficient processing.
Created packages for Adobe software and browsers, performed functional testing, and managed software distribution tasks.
Technical Proficiency and Certifications
My technical skills include proficiency in backup and recovery, COMMVAULT, IKANBAN tool, Service Now, VTB request portal, Adobe Console, SCCM Client, Python, and C. Additionally, I am ITIL certified and Google Cloud certified, underscoring my commitment to staying at the forefront of industry best practices.
I am confident that my technical expertise, analytical mindset, and effective communication skills make me an ideal candidate for the role.